Policies

Welcome to Tennstrike, these terms of service ("Terms", "Agreement") are an agreement between the website ("Tennstrike.com", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

General

1. These terms and conditions are published in accordance with Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the disclosure of rules, regulations, privacy policy, and terms and conditions for accessing or using the website www.tennstrike.com.
2. The domain name www.tennstrike.com (hereinafter referred to as "Website") is owned by M/S Tennstrike, a sole proprietorship registered at M-469 Sector 23, Sanjay Nagar, Ghaziabad, Uttar Pradesh-201002.
3. Throughout these terms and conditions, "M/S Tennstrike" and "Tennstrike.com" are collectively referred to as "we," "us," or "our."
4. The use of the Website and its services and tools by Buyers is governed by these terms and conditions, along with any applicable policies referenced herein. If Buyers engage in transactions on the Website, they will be subject to the relevant policies for those transactions. By simply using the Website, Buyers enter into a binding agreement with Tennstrike, and these terms and conditions, along with the policies, represent their obligations to Tennstrike.
5. For the purposes of these Terms and Conditions, "Buyer" refers to any individual or entity that agrees to make a purchase either through the Tennstrike website or by obtaining products from authorized distributors. Buyers may browse the Website without registering; however, to complete purchases online, registration is required.
6. When Buyers use any services offered by Tennstrike on the Website, such as product reviews, they agree to the applicable rules, guidelines, and policies, which are considered part of these Terms and Conditions. Tennstrike reserves the right to change these Terms at any time without prior notice. Buyers are responsible for regularly reviewing these Terms. Continued use of the Website after changes indicates acceptance of the revisions. As long as Buyers comply with these Terms, Tennstrike grants them a personal, non-exclusive, and non-transferable right to access and use the Website.
7. ACCESSING, BROWSING, OR USING THE WEBSITE SIGNIFIES THE BUYER’S AGREEMENT TO THESE TERMS AND CONDITIONS. Please read them carefully before proceeding. By accepting these Terms, whether explicitly or implicitly, Buyers also agree to adhere to Tennstrike's policies, including the Privacy Policy, as they may be updated from time to time.

Privacy Practices:

We are committed to safeguarding your personal information and ensuring its confidentiality. Our Privacy Policy outlines how your data is collected, used, and protected during your visit and use of the Site. By continuing to access or use the Site, you acknowledge and agree to the terms set forth in the Privacy Policy. We encourage you to review the policy regularly for any updates.

Your Account:

This Site is intended for use by individuals who are of legal age. If a minor access the Site, it is assumed to be under the supervision and responsibility of their legal guardian. You are solely responsible for maintaining the confidentiality of your account information, including any passwords or credentials. If you suspect any unauthorized access or security breach, please notify us immediately.

Tennstrike reserves the right to deny service, suspend, or terminate accounts without prior notice in the event of any violations of these Terms of Use. 

Product & Services Information:

Tennstrike makes every effort to ensure that product descriptions and images on the Platform are accurate and up to date. However, we do not guarantee that the information provided, including product descriptions, specifications, or images, is always completely accurate, current, or error-free. Product images are for illustrative purposes only and may differ slightly from the actual product due to variations in colour, design, or packaging.

In the event of any discrepancies, we encourage you to reach out to us for clarification before making a purchase.

Product Use and Resale

• For Retail Customers: Products sold through our platform are intended for personal use only. Customers are prohibited from reselling the products for commercial purposes. Tennstrike is not responsible for any damages, injuries, or suitability issues arising from improper use of the products.
• For Distributors: Authorized distributors may purchase products for resale in accordance with our distribution agreements. Any unauthorized resale or distribution outside of agreed terms is strictly prohibited. Tennstrike is not liable for any damages, injuries, or product suitability issues caused after the point of resale or by misuse.

Recommendation of the Product & Services:

Any product or service recommendations provided on the Site are for informational purposes and customer convenience only. These recommendations should not be interpreted as endorsements, guarantees, or warranties by Tennstrike or its owner regarding the suitability, quality, or performance of any product or service. We advise customers to perform their own research and consider their specific needs before making a purchase decision.

Pricing Information:

Prices and product availability on the Site are subject to change without prior notice. While Tennstrike strives to ensure that all pricing information is accurate, we reserve the right to correct any pricing errors that may occur. In such cases, Tennstrike may refuse or cancel orders placed for products listed at an incorrect price, even if the order has been confirmed. If your payment has already been processed, we will issue a refund for the cancelled order.

Cancellations, Refunds and Returns: Refer to our Cancellation, Refunds, and Returns Policy provided on the Site.

Mode of Payment:

Tennstrike offers a variety of payment options for your convenience, including credit cards, debit cards, net banking, UPI,  e-gift cards, and reward points (where applicable). All payments are processed through secure payment gateways to protect your financial information. Please note that the availability of certain payment methods may vary depending on your location or order type.

Shipping and Delivery: Refer to our Shipping Policy provided on the Site.

User Content:

You are solely responsible for any content you submit, post, or otherwise make available on the Site ("User Content"). This includes, but is not limited to, reviews, comments, and any other material you share. Tennstrike reserves the right to review, refuse, or remove any User Content that violates these Terms and Conditions or is deemed inappropriate, offensive, or harmful in any way, at our sole discretion. By submitting User Content, you grant Tennstrike the right to use, modify, and display it in connection with our business operations.

Intellectual Property Rights:

All trademarks, logos, designs, and other intellectual property displayed on this Site are the exclusive property of Tennstrike. Any unauthorized use, reproduction, or distribution of these materials without prior written consent is strictly prohibited. Users may not use any of Tennstrike’s intellectual property in connection with any product or service that is not offered by Tennstrike, or in any manner that is likely to cause confusion or infringe upon Tennstrike’s rights.

Limited License:

Users are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal and non-commercial purposes only. This license does not permit the resale of Tennstrike products, unauthorized downloading of site content, or any other form of commercial exploitation. Tennstrike reserves the right to revoke or terminate this license at its sole discretion, without prior notice, for any violation of these Terms and Conditions.

Representations and Warranties:

The Site is provided on an "AS IS" and "AS AVAILABLE" basis. Tennstrike makes no representations or warranties of any kind, whether express or implied, regarding the accuracy, reliability, or completeness of the content, products, or services offered on the Site. Users acknowledge and agree that any reliance on such content is at their own risk. Tennstrike shall not be liable for any losses, damages, or injuries arising from or related to such reliance.

Additionally, users understand that the availability and functionality of the Site may be affected by factors beyond Tennstrike's control, including but not limited to technical issues, maintenance, or internet connectivity. Tennstrike does not guarantee uninterrupted access to the Site or its content.

Disclaimer of Warranty and Limitations of Liability:

The Site is provided on an "AS IS" and "AS AVAILABLE" basis. Neither Tennstrike nor its owner makes any representations or warranties of any kind, express or implied, regarding the operation of the Site, the accuracy, reliability, or completeness of the content, or any products or services offered. Tennstrike disclaims all warranties to the fullest extent permitted by law, except as required by applicable legislation.

To the maximum extent permitted by law, Tennstrike shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to the use of the Site or any content, including but not limited to, loss of profits, interruption of business, access delays, data loss, viruses, or system failures. Users assume all risks associated with the use of the Site and its content.

 Links and Third-Party Sites:

References to third parties or links to third-party sites on the Site are provided solely for user convenience. Tennstrike does not endorse or guarantee the content, products, or services offered by these third parties. Users access third-party sites at their own risk, and Tennstrike is not responsible for any issues that may arise from such access.

Termination:

Tennstrike reserves the right to terminate these Terms and Conditions at any time, without prior notice to users. Upon termination, Tennstrike may deny access to the Site and its services, and will not be liable for any consequences resulting from such termination.

Indemnity:

Users agree to defend, indemnify, and hold harmless Tennstrike, its owner, employees, and directors from any claims, damages, losses, or expenses arising from user actions, including but not limited to violations of these Terms of Use or any applicable laws.

Governing Law and Jurisdiction:

These Terms of Use shall be governed by and construed in accordance with the laws of India. The courts located in Ghaziabad shall have exclusive jurisdiction over any disputes arising from or related to these Terms. Any disputes that cannot be resolved amicably shall be referred to an independent arbitrator, and the arbitration process shall be conducted in accordance with the Arbitration and Conciliation Act, 1996.

Site Security:

Users are prohibited from engaging in any activities that violate the security of the Site, including unauthorized access to the Site, interference with its proper functioning, or attempting to obtain sensitive information from the Site.

Entire Agreement:

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms of Use represent the entire agreement between the user and Tennstrike regarding the use of the Site and supersede all prior agreements or understandings.

Communication:

1.       When Buyers use the Website or send emails or other communications to us, they acknowledge that they are interacting with Tennstrike through electronic records. Buyers consent to receive periodic communications from Tennstrike via electronic means as needed. Tennstrike may reach out to Buyers through email, WhatsApp, or other communication methods, whether electronic or otherwise.

2.       The Website serves as a platform for Buyers to explore Tennstrike products and express interest in purchasing them. 

Contact Information: Customer service contact details are provided for inquiries.

• E-mail id: support@tennstrike.com
• Phone: +91 9266345557
• Monday to Friday (10:00 a.m. to 05:00 p.m.)

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from Tennstrike.

What Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some cookies installed on your device. As you browse the site, we gather information about individual web pages or products you view, websites or search terms that referred you to the site, and how you interact with the site. This is referred to as Device Information.

We collect Device Information using technologies such as cookies (data files placed on your device) and log files (tracking actions on the site).

When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. This is referred to as Order Information. In this Privacy Policy, "Personal Information" refers to both Device Information and Order Information. 

How Do We Use Your Personal Information?

We use the Order Information to:

• Fulfil orders and process payment information.
• Arrange for shipping and provide invoices and order confirmations.
• Communicate with you.
• Screen orders for potential risk or fraud.
• Provide information or advertising related to our products or services, in line with your preferences.

We use Device Information to screen for potential risk and fraud, particularly your IP address, and to improve and optimize our site.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your information as described above. We may also use Google Analytics to understand how our customers use Tennstrike. You can review how Google uses your Personal Information here.

We may share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you.

Your Rights

We understand that you have rights concerning your Personal Information when you interact with Tennstrike. These rights include access to your Personal Information, correcting any errors, and more. If you are not satisfied with our response or have unresolved concerns, you can contact us via email at support@tennstrike.in.

Data Retention

We retain the Personal Information we collect about you on our systems or with third parties as long as necessary for the purposes outlined in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Information for those purposes and ensure that your privacy is protected. We will take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.

Minors

The site is intended for use by adults only. If you are not an adult, you may view our site, but you should not make a purchase, register, or submit Personal Information to us.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

If you have questions or require more information, please contact us at support@tennstrike.com or +91 9266345557.

At Tennstrike, we are committed to providing a seamless and secure delivery experience for your purchased products. Our goal is to ensure that your order arrives on time and in excellent condition. Please read our shipping policy below for detailed information.

Shipping Partners

To ensure timely and reliable delivery, we collaborate with trusted courier service providers, including Blue Dart, Delhivery, and others. All orders are dispatched from our warehouse located in Ghaziabad, equipped to handle a wide range of products efficiently.

Packaging Integrity

Your satisfaction is our utmost priority. Upon receiving your delivery, please inspect the packaging. If you notice any signs of tampering or damage, we kindly ask that you refuse the delivery and contact us immediately at +91 9266345557. We are dedicated to resolving any issues swiftly and will arrange for a prompt replacement delivery.

Shipping Locations

Tennstrike proudly serves customers across all locations in India. Currently, we do not offer international shipping. However, we welcome international customers to place orders as long as they provide a shipping address within India.

Shipping Timeframes

We aim to process and dispatch your orders within a day of receiving your order. Here’s what you can expect regarding delivery timelines:

• Major Metro Cities: Once your order is dispatched, you can expect delivery within 2-3 working days.
• Other Locations: For areas beyond major metro cities, delivery may take additional days based on the location.
• Remote Areas: Please note that some remote regions may experience longer delivery times, possibly exceeding 5 days.

Customer Support

If you have any questions or concerns regarding your shipment, please do not hesitate to contact us at support@tennstrike.com or call us at +91 9266345557. Our customer support team is here to assist you and ensure a smooth shopping experience.

Thank you for choosing Tennstrike! We appreciate your trust and are committed to delivering your products with care and efficiency.

At Tennstrike, we are dedicated to providing a seamless shopping experience. We understand that there may be occasions when you need to return or cancel an order. To assist you, we offer a hassle-free 7-days return and exchange policy starting from the date your order is delivered.

Returns and Exchanges

If you receive an item that doesn’t meet your expectations, you can return it within 7 days for a refund or exchange. Please follow these guidelines to ensure a smooth return process:

Condition Requirements: All items must be returned in their original condition with all tags and stickers intact to qualify for a full refund or exchange.

• Grip, Strings, and Accessories: Must be unused and returned in their original packaging with labels.

Tennstrike reserves the right to reject any return if the product package is opened or if the product appears to be used.

Refund Policy

Refunds will be processed within 48-72 working hours of receiving the returned product at our warehouse. Here’s how the refund will be handled based on your payment method:

• Credit/Debit Cards and Net Banking: Refunds will be initiated to the same account used for the purchase. Please allow up to 5 business days for the refund to reflect in your account.
• Cash on Delivery Transactions: For cash on delivery orders, we will initiate a bank transfer for the refund to the bank details you provide. This may also take up to 5 business days to process.

Cancellation Policy

• If you wish to cancel an order before it has been shipped, you can raise a cancellation request by emailing us or calling our customer support.
• If you need to cancel an order after it has been shipped, please raise a return request. The standard return policy will then apply.

For any questions or concerns regarding returns, exchanges, or cancellations, feel free to reach out to us at support@tennstrike.com or call us at +91 9266345557. Our customer support team is here to help you with any inquiries you may have.

Thank you for choosing Tennstrike! We value your trust and are committed to ensuring your satisfaction with every purchase.

At Tennstrike, we are committed to providing a seamless and secure shopping experience. To offer convenience to our customers, we accept a variety of payment methods. Please review our payment options and related policies below:

Accepted Payment Methods

• Credit Card: We accept all major credit cards, including Visa, MasterCard, American Express, and more. All transactions are secure and encrypted for your safety.
• Debit Card: Payments can be made using debit cards from all leading banks. Enjoy secure transactions protected by SSL encryption.
• Net Banking: Directly transfer funds from your bank account using net banking. We support net banking from all major banks in India.
• UPI (Unified Payments Interface): Make quick and easy payments using UPI. Our UPI payment option supports all major UPI apps for your convenience.

Security Measures

All payment transactions are processed through secure and trusted payment gateways. We do not store your payment information on our servers. All transactions are protected with industry-standard encryption to ensure the safety of your data.

Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email detailing your purchase. If you encounter any issues related to payment, please contact our customer support team at support@tennstrike.com or call us at +91 9266345557 for assistance.

Thank you for choosing Tennstrike! We appreciate your trust and look forward to serving you.